After Sales Support

Dunkermotoren is working with passion on the continuous improvement of customer satisfaction and on the continuous improvement of its products on a constant high-quality level. For Dunkermotoren this includes offering a customer oriented After Sales Support. On the one hand we process your product complaints which can be based on mutually agreed warranty obligations and on the other hand we offer the service for error analysis, repair or modification.

In any case it is our ambition to process your inquiry quickly and efficiently. In order to make this possible, please complete and send the form shown below. Thank you.

Your customer number

If customer number is not available: *

Company

Street / Number

Zip code

City

Country

Contact person in your company:

Title*

Ms.

Mr.

First name*

Surname*

Telephone*

E-Mail*

Details of your request:

Your reference number*

Product*

Leading criteria for entering a product combination is the motor type

Does the request concern a complete order? *

Complete order*

Yes

Quantity*

If you would like to request a quantity higher than 20 pieces, we will treat this request as a "complete order". Please indicate the corresponding order number below.

Sales order number *

Please enter the sales order number of Dunkermotoren for the affected delivery. If you do not have this available, please enter your purchase order number for the affected delivery.

Serial number *

Serial numbers have 10 digits and start with 50.../30.../10...

Production order *

Production order numbers of G30 motors have 7 digits with laser inscription on the motor housing

Material number *

Material numbers have 10 digits in the format xxxxx.xxxxx and start with 88… / 27…

Details of your request*

Here you have the possibility to upload attachments to your request. If available, please provide us with a picture of the motor label.

Attachment

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If you have requests for other motor types, please use a new form.

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I confirm that I have read and understand the Data Protection Statement provided and agree to the processing of such data as outlined in the statement.

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Do you need help completing the form? Please contact us by phone: +49-7703-930-122

Please note our Return Policy and the corresponding Overview of processing costs.

ATTENTION: It is not allowed to return linear units without considering the special packaging instructions for linear units.

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After Sales Support

Your request