Right of Withdrawal

You have got the right to withdraw this contract within fourteen days without giving any reasons. The cancellation period is fourteen days and starts with the day when you or an authorized third party, who is not the carrier, took the goods in your or their possession. To exercise your right of withdrawal it is necessary to inform us (Dunkermotoren GmbH, Allmendstrasse 11, 79848 Bonndorf, Telephone number: 07703/930-0; Telefax number: 07703/930-210) with a clear explanation (e. g. letter sent by post, telefax or e-mail) about your decision to withdraw this contract. You must use the attached withdrawal form. We will immediately send (e. g. per e-mail) a confirmation about the receipt of your withdrawal. We must receive this notice from you no later than 14 days from your receipt of the goods.  Under no circumstances will Dunkermotoren accept back products if the notification is not received within 14 days from receipt of the product.
 
Consequences of the withdrawal

In case you withdraw this contract, we will refund all payments received from you, including the shipping cost (except for additional cost which come from another shipping method you chose, as compared to the standard shipping method which was offered by us.) within latest fourteen days, beginning with the day we received your information about withdrawing the contract. For this refund we use the same payment method, which you choose for your first transaction unless it is arranged explicitly something different: in no case charges get accounted.
We can refuse a refund of payment until we received the goods or until you provided the evidence that you already sent the goods back, according to which is the earliest point of time. You need to send back or deliver the goods within fourteen days, beginning with the day you informed us about the withdrawal of the contract. The deadline is allowed when the goods were dispatched before the expiration of the deadline of fourteen days.

You bear the immediate full cost of the goods return.

Returned goods must be sent on the original packaging, and show no evidence of prior use. 
 
Exclusion of withdrawal right

The right of withdrawal can only be applied if the products are standard/stock products.  The right of withdrawal cannot be used for custom manufactured products.  
If you would like to withdraw the purchase contract, please fill out the withdrawal form which you can download with the above link, attach it to your delivery and send it via e-mail in advance to: CS.DKM-DIESEN TEXT ENTFERNEN-@ametek.com
 
The right of withdrawal does not exist for contracts between Dunkermotoren Inc. and customers from the United States of America. For customers of the United States of America the general terms and conditions are valid.
 
If the cancellation period of fourteen days is already elapsed and you would like to send nevertheless our products back to use the value-added service (fault analysis, repair etc.) of Dunkermotoren, please follow the link below:

https://www.dunkermotoren.com/en/contact/after-sales-support/
 
Model Withdrawal Form

Our model withdrawal form as PDF document

Downloads

Model Withdrawal Form (PDF)

Download pdf, 138 KB

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