Remote Support

Remote Maintenance:
With executing this link you give us the possibility for remote maintenance.

Download TeamViewer

FAQ TeamViewer


What is TeamViewer?

TeamViewer is a software for remote maintenance. It allows us to control any PC and Mac from a distance via the internet within a few seconds, as if we sit directly next to you. This allows us a significant improvement of the support when commissioning and diagnosing errors. 
You can also comfortably transfer larger files over this. Furthermore it is possible to communicate video transmissions and chat messages via VoIP.

Can we establish a connection despite a firewall?

TeamViewer can establish a connection despite firewalls, locked ports and NAT routers.

How safe is TeamViewer?

TeamViewer minded the highest safety standard. The connections go through completely secured data channels with encrypted transmission via RSA 2048-Bit (asymmetrical encryption) and Session Encoding per AES 256-Bit.

Do I have to install something on my PC?

No, on the client side is neither an installation, nor administrator rights needed. You must only have access to the internet. Afterwards you just execute a little program and then you can get started.

How do I start TeamViewer?

By clicking on the .exe file you download the program. Afterwards you just have to execute this program - without installation. Then we only need your „Partner-ID“ and your password to build up a connection.